New feature, available now to every Map Labs software customer, makes a 100% review response ratio realistic for multi-location businesses.
Map Labs, the #1 Maps Marketing software and service, today launched AI Review Responses, a new software feature that writes a personalized reply to every customer review in a business’s own brand voice. The feature is live now for every Map Labs software customer.
Reviews are the part of Google Business Profile (GBP) most businesses miss. A 100% response ratio puts a business in the top 1%. Yet for multi-location brands, replying to every review across every location takes hours each week, and most teams fall back on copy-and-paste templates that customers recognize instantly.
AI Review Responses fixes that. Before it writes a word, it studies a business’s past review replies: the tone, the phrases the team uses, how they say thank you, and how they handle a complaint. The result is a reply that sounds like the business’s best team member wrote it. Not a template. Not a generic ChatGPT answer.
Every reply:
- Matches the brand’s voice and stays within its guidelines.
- Responds to what the customer actually said.
- Is written fresh for that review, never recycled from the last one.
- Reads like a person wrote it, because it’s built on how the team already writes.
Teams review the reply, click to post, and move on. What used to take hours every week now takes minutes.
Your private information stays private
AI Review Responses only uses information that is already public.
Your Google reviews are public. Anyone can read them. The replies you’ve already posted are public too. Anyone can read those as well.
That’s all AI Review Responses looks at. It does not look at your private business information, your customer data, or your internal files. It never sees them, and it never saves them.
Public information goes in. A reply goes out. Nothing private is ever involved.
Availability
- AI Review Responses is available now to all Map Labs software customers. Log in to Map Labs to start replying to every review in your brand voice today.
About Map Labs
Map Labs is the #1 Google & Apple Maps Marketing software and service for multi-location businesses. Map Labs goes beyond just tools and accurate reporting. We deliver strategy, support, and execution that drive real-world results. Over 10,000 world-leading businesses are growing with Map Labs’ custom maps marketing strategies and industry-leading software.
Media Contact
Robyn Kimberly
robyn@maplabs.com
MapLabs.com
